Damage deposits are automatically refunded to the guest depending on your selected timelines, and provided you have not placed a hold on the deposit.
You can issue other refunds (such as goodwill gestures, cancellations etc.) to a guest through your HomeAway dashboard, provided you have given us a signed Direct Debit mandate for your bank account.
You can complete a Direct Debit Mandate by clicking here.
If you are refunding because of a cancellation, you must issue the refund before you cancel the reservation.
See the HomeAway Help Centre for your dashboard instructions:
- To cancel a reservation, click here.
- To refund a guest, click here.