How do I set my damage deposit options within my HomeAway dashboard?

The refundable damage deposit is held by HolidayRentPayment, the payment processor for HomeAway Payments. The damage deposit will not be sent to your account unless you raise a case with HomeAway to report damages. You can raise a case by contacting HomeAway:

Phone: [phone]

Contact Form: Available by clicking here.

Deposits are automatically refunded to guests either 7 days or 14 days after check-out, depending on the grace period you selected for your listing. See "Can I automatically issue refunds to guests?" for more information.

To set up your automatic refund:

1. Login to your HomeAway account
2. Select a listing
3. Click Edit Property & Rates
4. Click Rates
5. In the Security Deposit section, select Refundable Damage Deposit
6. Enter the amount
7. Under Refunding the Damage Deposit, select Schedule the Refund When No Damage is Reported
8. From the drop down menu, select 7 days or 14 days
9. Click Save at the bottom of the page

As a HomeAway customer, you are also able to report damage and subtract the cost from the refundable damage deposit, as well as delay automatic refunds through your dashboard.