Once your application is approved, you will receive a welcome email confirming your approval for Advanced Payments or Check-In Payments.
If your bank account is located in the UK or in the Euro/SEPA zone, this email will also contain a link to a Direct Debit Mandate. You should sign and complete the Direct Debit Mandate. If you do not complete the Direct Debit Mandate, you will not be able to provide cancellation, goodwill or discount refunds through your HomeAway Payments account, and your guest payments may not be processed.
You can complete a Direct Debit Mandate by clicking here.
As a HomeAway customer, you can then start managing your property and payments directly from your dashboard. When a guest books your property then your dashboard will be automatically updated.
If you are on Request to Book, you'll receive an email when the guest requests to book and you must either accept or decline the reservation within 24 hours (the booking will be automatically cancelled if you do not respond within 24 hours).
You will receive an email confirmation upon guest payment. After the reservation is confirmed, the funds are sent to your bank account as per your payment schedule.
When funds are sent to your account, you will receive two emails confirming your direct deposit details and the service fees paid. Once you receive these notifications, funds are usually available in your bank account by the 7th business day after the guest checks-in.
For Advanced Payments, funds should appear in your account by the 7th business days after a payment has been made by your guest. See "Payment Timeframes - Advanced Payments" for more detail.
For Check-In Payments, funds should be available in your account by the 7th business days after the guest checks in. See "Payment Timeframes - Check-In Payments" for more detail.