If you are experiencing issues when applying for an online payment account or If you receive a rejection notice we would advise that you first check:
- That your bank account is located within our supported countries and supported currencies. (see list below)
- That you are either a resident or citizen of the supported countries.
- There is no missing or invalid information and/or all mandatory fields have been filled.
- That VAT / TIN details have been provided.
Once you have completed the above checks and can confirm that there is no issue with your data we would ask that you check the banking information entered. If your dashboard auto-populates your banking information you will need to remove what has been entered and enter fresh data.
If after completing all above checks, your application is still not going through, we would advise you to contact a member of the HomeAway customer support team. See details below:
Phone: + 44 208 827 1971
Contact Form: Available by clicking here.